Terms & Conditions

"Agreement" — these Terms & Conditions, together with any engagement letter or scope document issued in connection with a specific service.

"Services" — the change management advisory services provided by Faelox, including the Change Readiness Session, Transition Support Advisory, and Change Management Programme.

"Client" / "You" — the individual or organisation engaging Faelox for advisory services or using this website.

"We" / "Us" / "Our" — Faelox Advisory Sdn Bhd, Suite 5-1, Mercu Mustapha Kamal, Jalan PJU 7/3, 47810 Petaling Jaya, Selangor, Malaysia.

"Deliverables" — the written outputs produced during an engagement, including readiness notes, communication outlines, support plans, and playbooks.

"Website" — the website operated by Faelox at https://{{DOMAIN}}.

By using our website or engaging Faelox for services, you confirm that you have read, understood, and agree to be bound by this Agreement. If you are entering into this Agreement on behalf of an organisation, you represent that you have authority to do so.

Our services are intended for individuals and organisations with the legal capacity to enter into contracts. If you are an individual, you must be at least 18 years of age. We do not provide services to persons who lack contractual capacity.

Faelox provides advisory services related to change management in organisational settings. Our services are delivered primarily in Malaysia, with sessions conducted in person in the Klang Valley or remotely by agreement. Services do not constitute legal, financial, medical, or regulated professional advice.

The specific scope, sessions, deliverables, and price for each engagement are set out in a written scope document issued before work begins. No work commences until scope and terms are agreed in writing.

To enable Faelox to perform the services effectively, you agree to:

• Provide accurate and complete information relevant to the engagement
• Make key personnel available for scheduled sessions within agreed timeframes
• Review and provide feedback on draft deliverables within a reasonable period
• Ensure that any information shared with Faelox does not violate the rights of third parties
• Use deliverables and outputs for internal organisational purposes only, unless otherwise agreed

You agree not to use our website or services for any unlawful purpose, to attempt to reverse-engineer or reproduce any Faelox methods or materials without permission, or to misrepresent your identity or organisational authority.

All methodologies, frameworks, templates, and advisory approaches used by Faelox remain the intellectual property of Faelox Advisory Sdn Bhd. The website content, including text, design, and structure, is owned by or licensed to Faelox.

Upon full payment for an engagement, Faelox grants the Client a non-exclusive, non-transferable licence to use the Deliverables produced specifically for that engagement for internal organisational purposes. This licence does not extend to resale, sublicensing, or use of Faelox's underlying frameworks and templates as standalone products.

All fees are quoted and payable in Malaysian Ringgit (RM). Applicable service prices are as published on our website at the time of engagement. A written invoice will be issued for each engagement.

Payment terms are specified in the engagement scope document. Unless otherwise agreed, a deposit of 50% is required before the first session, with the balance due upon completion of the engagement.

Cancellation: Sessions cancelled with less than 48 hours notice may be charged at 50% of the session fee. If a Client withdraws from an engagement after work has commenced, fees for sessions and deliverables completed to that point remain payable.

Rescheduling: Sessions may be rescheduled with reasonable notice without charge, subject to mutual availability.

Faelox will deliver the sessions and Deliverables described in the agreed scope document. Any material change to scope requested by the Client after work begins will be subject to a written variation, which may involve adjustment to fees and timelines.

Deliverables will be provided in digital format (PDF or equivalent) within a reasonable period after the relevant session, unless a different format is agreed. Faelox retains a copy of all Deliverables for professional indemnity purposes.

Session scheduling is agreed mutually. Faelox will endeavour to accommodate reasonable scheduling requests and will communicate promptly if a scheduled session needs to be moved.

Faelox treats all information shared during an engagement as confidential. We do not share engagement details, Deliverables, or information about a Client's organisation with third parties without explicit written consent, except as required by law.

We do not use Client engagements as case studies, references, or marketing examples without separate written agreement.

The Client agrees to treat any Faelox methodologies, frameworks, and advisory materials shared during an engagement as confidential and not to share them with external parties without Faelox's written consent.

Faelox provides advisory services based on information provided by the Client. Our services and Deliverables reflect our professional judgement and experience. They are not a substitute for legal, financial, human resources, or other specialist professional advice.

We do not represent or warrant that following our recommendations will produce any specific outcome. Organisational change involves human and contextual factors that are outside our control. We make no assurances about the results of implementing our advisory work.

Our website is provided on an "as available" basis. We do not warrant that it will be uninterrupted, error-free, or free of harmful components.

To the extent permitted by Malaysian law, Faelox's total liability to a Client in connection with any engagement shall not exceed the total fees paid by that Client for the engagement in question.

Faelox shall not be liable for any indirect, consequential, or special damages arising from an engagement or the use of our website, including loss of business, loss of profit, or loss of anticipated savings, whether or not such losses were foreseeable.

Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence.

Force Majeure: Faelox will not be in breach of these terms if performance is delayed or prevented by circumstances beyond our reasonable control, including natural events, public health restrictions, or infrastructure failures.

Either party may terminate an engagement by providing written notice. In the event of termination by the Client, fees for sessions completed and Deliverables produced to the point of termination remain payable. Faelox will not charge for sessions that have not yet taken place.

Faelox may terminate an engagement immediately if the Client acts in a way that is unlawful, abusive toward our personnel, or that fundamentally compromises our ability to perform the work. In such circumstances, fees for completed work remain payable.

Clauses relating to confidentiality, intellectual property, limitation of liability, and dispute resolution survive termination.

These terms are governed by and construed in accordance with the laws of Malaysia. The parties agree to submit to the non-exclusive jurisdiction of the courts of Malaysia.

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute in good faith through direct discussion. If informal resolution is not achieved within 30 days of a written notice of dispute, either party may refer the matter to mediation through the Malaysian Mediation Centre before pursuing court action.

Entire Agreement: These terms, together with any written scope document, constitute the entire agreement between the parties for the relevant engagement and supersede prior discussions or representations.

Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

Waiver: A failure by either party to enforce any provision does not constitute a waiver of the right to enforce it in future.

Assignment: You may not assign your rights or obligations under these terms without our written consent. Faelox may assign its rights to a successor entity without requiring Client consent.